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We’re here to help with your moving request, mover match, or upcoming move. Choose the most convenient way to reach us.
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Frequently asked questions
Answers for every stage of your move
Review common questions from planning through moving day and follow-up.
What happens after I submit a moving request?
HaulBraid saves your details, reviews the route and requested services, and coordinates an introduction with a participating mover when an appropriate match is available.
Does submitting a request guarantee a booking?
No. A request is free and does not guarantee availability, a price, or a booking. The moving company provides its own estimate and service agreement.
How can I correct my move information?
Contact support with your request number and the information that needs to change. Changes to inventory, access, dates, or services may affect availability and estimates.
When will a mover contact me?
Timing depends on the route, date, and available participating companies. HaulBraid or a matched mover will contact you after the request is reviewed.
Who provides the actual moving service?
Moving services are performed by independent moving companies. Review the mover’s credentials, insurance, written estimate, and agreement before booking.
What should I do if my mover is delayed?
Contact the moving company directly first, then send HaulBraid your request number and an update so our support team can document the issue and assist with communication.
How should I report damage or missing items?
Document the issue immediately with photos and written notes. Notify the mover and follow the claims procedure in the mover’s agreement. You may also notify HaulBraid for support.
Can HaulBraid change or cancel my mover’s contract?
HaulBraid can help with communication, but the moving company’s estimate, booking, cancellation, payment, and claims terms are governed by your agreement with that company.